What makes us New Zealand’s Favourite Air?
GENERAL New Zealand (formerly Fujitsu General New Zealand) has long been a trusted name in heat pumps and air conditioning across Aotearoa. We offer a wide range of solutions for both homes and businesses, all designed with New Zealand conditions and lifestyles firmly in mind.
By focusing our research, design, and manufacturing expertise entirely on heat pumps and air conditioning, we’ve been able to develop an extensive range of high‑quality, energy‑efficient systems that deliver reliable comfort year after year, all backed by our proud Japanese heritage. It’s this focus that underpins everything we do and allows us to deliver products Kiwi families can rely on.
At GENERAL, we believe great air is about more than technology. It’s about dependable products, backed by superior customer service and genuine support you can trust. GENERAL fosters a high-performing culture grounded in positivity, respect, excellence, safety, teamwork, and ownership. To us, being ‘New Zealand’s Favourite Air®’ means being the best heat pump and air conditioning company to deal with, not just a leading brand. It means putting people first, standing behind our products, and helping create comfortable, healthy spaces for New Zealanders every day.
That’s why we’re proud to call ourselves New Zealand’s Favourite Air®.
Working at GENERAL
Join the team at GENERAL to constantly challenge the status quo and be the best you can be.
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GENERAL COMPANY INFORMATION
At GENERAL New Zealand, we strive to provide high-quality, energy-efficient, reliable products and superior customer service.
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Latest Company News
Fujitsu General expands R32 Multi System offering for New Zealand homes
Fujitsu General has launched its new two-model R32 Multi 5 Rooms Systems, expanding its residential multi-room range with a highly efficient, low-environmental impact solution tailored to the needs of New Zealand homes. The systems connect up to five indoor units to a single compact outdoor unit, supporting both individual comfort and centralised control with space-saving installation benefits. This makes it ideal for spaces where ducted systems aren’t practical. The systems accommodate diverse room sizes and layouts, and is suitable for multi-storey homes, renovations, and dwellings with architectural constraints.
Kyle Rafter, General Manager of Product and Strategy, Fujitsu General Australia and New Zealand, said, “The R32 Multi 5 Rooms Systems demonstrate Fujitsu General’s ongoing focus on delivering smart, energy-efficient air conditioning solutions that suit the specific needs of New Zealand households. It’s a practical, space-conscious system that performs strongly without compromising comfort, particularly in townhouses, multi-storey homes, and properties with limited roof or ceiling cavity where ducted systems aren’t feasible. The system is also built to perform in a range of New Zealand’s weather conditions for consistent comfort throughout the year.”
The new systems provide heating and cooling capacity across 10kW and 12.5kW models, supporting 19 indoor unit models across six types, including wall mounted, slimline duct, mini duct, bulkhead, ceiling, and compact cassette. Homeowners can select the right fit for every room based on size, design, and usage, with compact indoor units and side service access on the outdoor unit supporting flexible installation for both new builds and retrofit projects.
The R32 Multi 5 Rooms Systems are also compatible with Fujitsu General’s anywAiR Wi-Fi adaptor II, giving users the ability to monitor and adjust comfort settings remotely via a smartphone or smart speaker. This functionality supports smarter energy use and improves convenience for households managing climate control throughout the day. Users can switch units on or off, fine-tune temperature settings, or adjust airflow without needing to be in the room for an intuitive, connected experience.
Kyle Rafter said, “These new systems reflect how New Zealanders manage comfort in the home, combining convenience, control, and performance in one reliable solution. They also showcase Fujitsu General’s ongoing investment in developing sustainable technologies and smart integration features that matter to today’s homeowners and installers.”
The R32 Multi 5 Rooms Systems runs on R32 refrigerant, which has a 67 per cent lower global warming potential than the commonly used R410A refrigerant without compromising on performance1. It delivers both sustainability and operational benefits, achieving an Energy Efficiency Ratio (EER) of 4.10 and a Coefficient of Performance (COP) of 4.86 for the 36-class model. This completes Fujitsu General’s range of R32 multi-room systems, with both the Multi 3 Rooms and Multi 4 Rooms Systems also running on R32 refrigerant. This balance of performance and innovation is part of Fujitsu General’s wider approach to delivering long-term value across its product portfolio. The R32 Multi 5 Rooms Systems are available now through Fujitsu General’s New Zealand dealer network.
