What makes us New Zealand’s Favourite Air?
GENERAL New Zealand (formerly Fujitsu General New Zealand) has long been a trusted name in heat pumps and air conditioning across Aotearoa. We offer a wide range of solutions for both homes and businesses, all designed with New Zealand conditions and lifestyles firmly in mind.
By focusing our research, design, and manufacturing expertise entirely on heat pumps and air conditioning, we’ve been able to develop an extensive range of high‑quality, energy‑efficient systems that deliver reliable comfort year after year, all backed by our proud Japanese heritage. It’s this focus that underpins everything we do and allows us to deliver products Kiwi families can rely on.
At GENERAL, we believe great air is about more than technology. It’s about dependable products, backed by superior customer service and genuine support you can trust. GENERAL fosters a high-performing culture grounded in positivity, respect, excellence, safety, teamwork, and ownership. To us, being ‘New Zealand’s Favourite Air®’ means being the best heat pump and air conditioning company to deal with, not just a leading brand. It means putting people first, standing behind our products, and helping create comfortable, healthy spaces for New Zealanders every day.
That’s why we’re proud to call ourselves New Zealand’s Favourite Air®.
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GENERAL COMPANY INFORMATION
At GENERAL New Zealand, we strive to provide high-quality, energy-efficient, reliable products and superior customer service.
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Latest Company News
Fujitsu General has expanded its R32 Compact Cassette range
Fujitsu General has expanded its R32 Compact Cassette range with the addition of the new AUTH24KVLA unit.
The extended range, now available in four models ranging from 3.2kW to 8.0kW heating capacity, operates with R32 refrigerant, which improves heat transfer and – compared to the commonly used R410A refrigerant – has a 67 percent lower ‘Global Warming Potential Factor’[1] whilst still maintaining the performance of the unit.
The Compact Cassette indoor units feature a compact grille design and a 2-stage Turbo Fan to allow air to be distributed evenly across the heat exchanger. Optimising the wing form and adopting the laminar wing enables airflow to run smoothly resulting in quiet operation. Noise reduction is also improved by the outdoor units’ sound pressure level which is now up to 7dB less than the previous R410A models. Precise temperature control has been enabled by the ability to switch the temperature by half a degree via the wireless remote controller.
All models are compatible with the anywAiR® technology Wi-Fi adaptor II, the latest breakthrough in home climate control, providing an enhanced product experience for both installers and consumers. It is packed with smart energy management features, mobile control, voice-assistant friendly technology, geofencing, climate react, automation and more.
Fujitsu General New Zealand strives to consistently provide high quality, energy efficient, reliable products. The new R32 Compact Cassette models come with a six year parts and labour warranty when installed by a Fujitsu Accredited Installer for long-term performance and peace of mind in domestic applications.
Fujitsu General New Zealand has also won the Reader's Digest Most Trusted Brand Award for the Heat Pump category in 2020 and was Highly Commended in 2021 – 2024. To be ‘New Zealand’s Favourite Air®’ means to be the best heat pump/ air conditioning company to deal with in New Zealand, not just a leading heat pump / air conditioning brand.
The Fujitsu General in-house customer care and technical support team, Fujitsu General Assist, also offers a high-level of technical and after-sales support, to ensure air conditioning systems run smoothly all year round.
For more information about Fujitsu’s Compact Cassette Range see here.
[1] https://www.dcceew.gov.au/environment/protection/ozone/rac/global-warming-potential-values-hfc-refrigerants
