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What makes us New Zealand’s Favourite Air?

GENERAL New Zealand (formerly Fujitsu General New Zealand) has long been a trusted name in heat pumps and air conditioning across Aotearoa. We offer a wide range of solutions for both homes and businesses, all designed with New Zealand conditions and lifestyles firmly in mind.

By focusing our research, design, and manufacturing expertise entirely on heat pumps and air conditioning, we’ve been able to develop an extensive range of high‑quality, energy‑efficient systems that deliver reliable comfort year after year, all backed by our proud Japanese heritage. It’s this focus that underpins everything we do and allows us to deliver products Kiwi families can rely on.

At GENERAL, we believe great air is about more than technology. It’s about dependable products, backed by superior customer service and genuine support you can trust. GENERAL fosters a high-performing culture grounded in positivity, respect, excellence, safety, teamwork, and ownership. To us, being ‘New Zealand’s Favourite Air®’ means being the best heat pump and air conditioning company to deal with, not just a leading brand. It means putting people first, standing behind our products, and helping create comfortable, healthy spaces for New Zealanders every day.

That’s why we’re proud to call ourselves New Zealand’s Favourite Air®.

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At GENERAL New Zealand, we strive to provide high-quality, energy-efficient, reliable products and superior customer service.

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Latest Company News

Fujitsu General New Zealand launches latest solution for energy efficient in-home comfort

Aug 15, 2022, 13:58 by Kirsten Wright
New Fujitsu R32 wall mounted Comfort range available

Fujitsu General New Zealand has delivered the latest innovation in affordable, durable and reliable heat pump/air conditioner solutions with the launch of the new wall mounted reverse cycle Comfort range.

The new Comfort range features seven models from 2.0kW to 7.1kW cooling capacity and 2.5kW to 8.0kW heating capacity. Kyle Rafter, Head of Product ANZ, Fujitsu General said the Comfort range was designed to ensure maximum value and user satisfaction, boasting energy efficient features in an award-winning design.

“It is important that New Zealanders have complete control of their indoor climate when outdoor conditions are unpredictable. Everyone should feel like their home is the most comfortable place to be, and the new Comfort range can help deliver that feeling.

“This range provides an optimal performance in colder climates, while remaining energy efficient and visually appealing.”

The Comfort range’s superior energy efficiency comes from its use of R32 refrigerant, which improves heat transfer compared to the commonly used R410A refrigerant. R32 has a 67 per cent lower ‘Global Warming Potential Factor’ whilst still maintaining performance[1]. Comfort range heat pumps also display the Zoned Energy Rating Label (ZERL) and have an average energy performance of up to five stars in a cold climate in cooling and up to 2.5 stars in heating.

Its super-quiet mode means fans operate at low speed and produce less noise. Powerful operation mode allows the system to reach the setting temperature quickly, and precise temperature control enables the temperature setting to be adjusted by 0.5°C increments using the wireless remote control. 

Other features include Up/Down Swing Louvre, Auto Changeover and Auto Restart to maintain ideal comfort levels, helping to minimise energy use without sacrificing indoor comfort. All of this control is enabled via the simple to use wireless remote controller. 

The Comfort range was designed to be reliable and able to withstand harsh climates, with silicone coating on high voltage components and blue fin treatment to the outdoor heat exchanger which improves its resistance to corrosion.

“This new range comes with a 6-year parts and labour warranty if installed by a Fujitsu Accredited Installer. To be ‘New Zealand’s Favourite Air®’ means to be the best heat pump company to deal with, not just a leading brand. Our in-house customer care and technical support team offers a high-level of technical and aftersales support, to ensure customers’ systems run smoothly all year round,” stated Rafter.

The Comfort range was awarded the internationally acclaimed Red Dot Design Award, and the Good Design Award from the Japan Institute of Design Promotion[2] for its compact and modern aesthetic that provides a subtle solution for indoor comfort in a wide variety of interiors. 



[1] https://www.ipcc.ch/assessment-report/ar4/
[2] Japan Institute of Design Promotion Good Design Award (ASTH12/14) and Red Dot Design Award (ASTH7/9) https://www.red-dot.org/project/fujitsu-kp-series-38817

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